FAQ

Located just 20 km from the city center of Antalya and approximately 16 km from Antalya International Airport, our hotel is ready to welcome you in the captivating Kundu region of the Mediterranean. We offer a memorable holiday experience with comfortable rooms, delightful cuisine, and a warm welcome. We are delighted to host you like sultans during your stay, and we are here to make your vacation unforgettable.

Of course, you can opt for a late check-out. You'll need to vacate your room by the regular check-out time at 12:00, but we have a complimentary Late Checkout area available. All you need to do is make a reservation for Late Checkout at the front desk on your check-out day. This way, you can check out of your room, securely store your belongings, and comfortably pass the time until your flight. Please inform us in advance about your check-out day so that we can arrange a suitable time slot for you. We wish you a pleasant journey!

Yes, you can request a baby cot for your stay, and it's provided free of charge. Please contact our front desk or reservations team to arrange it. We prioritize your baby's comfort and safety. Feel free to reach out if you need any further assistance during your stay. We're here to make your stay enjoyable!

You can make your reservations through our authorized agents, our website, or our call center.

Please note the following information before looking at frequently asked questions about accommodation:

    1.    Our hotel operates with a family hotel concept. Therefore, we offer family-friendly amenities to enhance your accommodation experience.
    2.    Our male accommodation services are available only on certain dates. Please contact us for these dates.
    3.    We have a limited quota for accommodation. We recommend making your reservation early.
    4.    Please be aware that any additional services and amenities during your stay may be subject to extra charges.
    5.    For your safety, we offer 24-hour security service in all our accommodation areas.
    6.    For any special requests or additional needs, please contact us before making your reservation.
    7.    Before your stay, we kindly request that you clarify this information by sending us an email, contacting us through the hotel's Facebook and Instagram accounts, or by reaching out to our Front Desk, Call Center, and Guest Relations teams.
    8.    Our pier will be closed to the use of our valued guests between 1 April - 14 May due to our Pier Bar, which is being built for our 2024 summer season.
 

Campaign Description: Swandor Hotels & Resorts Topkapı Palace is organizing a special children's action campaign for Domestic Market, European Market, and UK Market guests.

Campaign Duration: The campaign will start on 01 January 2024 and end on 31 January 2024.

Campaign Scope: The campaign is valid from 01 January 2024 to 26 May 2024 (inclusive). During this period, for bookings made in the Deluxe Superior Room category, accommodation will be free of charge for two children between the ages of 3-11.99 staying with their parents.

Conditions of Participation:

• The campaign is only valid for bookings made between the specified dates.
• The campaign is only valid for Deluxe Superior Rooms.
• The campaign is valid for one adult or two children between the ages of 3-11,99 staying with two adults.
• The campaign cannot be combined with other promotions or discounts.
• Reservation and Cancellation Policy: Reservations can be made through our hotel's website, call centre or authorised travel agencies. Cancellation and change conditions are subject to the conditions specified at the time of booking.

General Conditions:

Swandor Hotels & Resorts reserves the right to change the campaign conditions.
The campaign is organized by legal regulations.
Our hotel's communication channels can be used for any questions and information requests regarding the campaign details.
The conditions of this campaign have been determined by Swandor Hotels & Resorts Topkapı Palace and each guest participating in the campaign is deemed to have accepted these terms.

Swandor Topkapı Palace aims to offer an unforgettable experience to its guests with this special package prepared exclusively for Valentine's Day. This document details the terms, conditions, and legal obligations related to the use of the Valentine's Day Special Package. The use of this package signifies acceptance of these conditions.

General Conditions

1. Campaign Description and Validity: This package is valid only for stays on the night of February 14th at Swandor Topkapı Palace. The package is available to guests who make their reservations in advance for the specified date and who book under the 'Valentine's Day Special' designation.

2. Reservation Conditions:

   • Reservations can be made through Swandor Topkapı Palace’s official website or authorized agents.
   • For reservations made through agents, the room name must include the 'Valentine's Day Special' designation.
   • For reservations made through our website, the package will automatically be added to the room price for stays on the night of February 14th.

3. Package Contents and Usage Terms:

   • Complimentary Room Upgrade: Subject to availability and confirmed upon check-in.
   • Special Dinner: Reservation required; limited availability. Dinner is served between 19:00-21:00.
   • Couples Massage: At Egna Spa, reservation required; limited availability.
   • Complimentary Childcare: At Rino Kids Club, valid for children aged 4 and above.
   • Party at Irish Pub and Complimentary Photo Shoot: Participation and services are subject to campaign conditions.
   • Early Check-In and Late Check-Out: Subject to availability.

4. Legal Notices:

   • This package cannot be combined with other promotions.
   • Swandor Topkapı Palace reserves the right to change the campaign terms without prior notice.
   • The campaign is valid for the specified date and conditions and cannot be the basis for any claim.
   • The hotel accepts no liability for any disruptions or impossibilities in the provision of services but will endeavor to provide the best possible solution.

5. Liability and Resolution:

   • Guests experiencing any issues with campaign services should contact the hotel management during their stay.
   • The hotel will take all necessary measures to ensure the quality of services and guest satisfaction.

These conditions constitute a legal agreement between Swandor Topkapı Palace and the guests participating in the campaign. Acceptance of these campaign conditions indicates that the terms have been read, understood, and agreed upon. In the event of any dispute, Turkish Law shall apply, and the competent courts shall be the Courts and Execution Offices of Antalya.